At Naramata Supply Company, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how your information is collected, used, and shared when you visit or make a purchase from our website, operated through Shopify.

1. Information We Collect

When you visit our site, we automatically collect certain information about your device and browsing behavior, including:

• Device information: such as your web browser, IP address, time zone, and some cookies installed on your device.
• Browsing information: including pages you view, products you click on, and how you interact with our site. This helps us understand how visitors use our site and improve your shopping experience.

When you make a purchase or attempt to make a purchase, we collect:

• Personal information: name, billing address, shipping address, payment information (including credit card numbers processed securely by Shopify), email address, and phone number.
• Order information: details about the products you order, payment confirmation, and shipping updates.

When you sign up for our newsletter, we collect your name and email address to share occasional updates, offers, and news about Naramata Supply Company. You can unsubscribe at any time by clicking the link at the bottom of our emails.

2. How We Use Your Information

We use your personal information to:

• Process, fulfill, and ship your orders
• Communicate with you about your purchases or account
• Send you updates, newsletters, and promotions (only if you’ve opted in)
• Improve our website, product offerings, and customer experience
• Detect and prevent fraud or misuse of our website
• Comply with legal or tax obligations

3. Sharing Your Information

We share your information only with trusted partners who help us operate our business:

• Shopify: Our online store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products. Shopify stores your data securely on servers protected by firewalls. Learn more about how Shopify uses your personal information here: Shopify Privacy Policy.
• Payment processors: We use Shopify Payments (and may use PayPal or other third-party payment gateways) to process your transactions securely. Your payment details are encrypted and never stored by us.
• Shipping providers: To deliver your orders, we share relevant shipping details (name, address, and phone number) with Canada Post or other couriers.
• Email marketing: We may use trusted email platforms (like Shopify Email or Mailchimp) to manage our newsletter and email communications.

We do not sell, rent, or trade your personal data.

4. Cookies and Analytics

Our website uses cookies to improve your browsing and shopping experience. Cookies help us remember your preferences, keep your cart active, and understand site performance. We also use Shopify Analytics and Google Analytics to understand how visitors interact with our site and to improve our services. You can disable cookies in your browser settings if you prefer.

5. Data Retention

We keep your order information for our records unless and until you ask us to delete it. This helps us provide customer service and maintain accurate business records.

6. Your Rights

If you are a Canadian resident, you have the right to:

• Access and request a copy of your personal data
• Correct or update inaccurate information
• Withdraw consent for marketing communications
• Request that we delete your data (where legally applicable)

To make a request, please contact us using the information below.

If you are visiting from the European Union, you also have the right under the GDPR to request that your personal data be transferred to another provider, and to lodge a complaint with your local data protection authority.

7. Security

We take appropriate precautions to protect your personal information, including SSL encryption for transactions and secure data handling by Shopify and our partners. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to other websites or social media platforms. We are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will always be posted on this page with the revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact us